Refund & Cancellation Policy
Last Updated: October 4, 2025
Discovery Deposits
Discovery deposits paid before project kickoff are refundable within 7 days of payment if the project has not yet started. After the discovery phase begins, deposits are non-refundable but will be credited toward the total project cost.
Fixed-Price Projects
For fixed-price projects structured with milestone payments:
- Payments for completed milestones are non-refundable
- Payments for milestones not yet started may be refunded upon project cancellation
- Partial refunds for in-progress milestones will be calculated based on work completed
If you cancel a project, you will receive all work completed to date, and any applicable refunds will be processed within 14 business days.
Hourly Projects
For hourly engagements, you are billed only for time worked. If you prepay for a block of hours and cancel before using them, unused hours will be refunded within 14 business days.
Support and Maintenance Plans
Monthly or annual support plans may be canceled with 30 days' written notice. Refunds for unused months will be calculated on a pro-rated basis. No refunds are provided for the current billing period.
Project Cancellation by Client
You may cancel a project at any time by providing written notice. Upon cancellation:
- You are responsible for payment for all work completed to date
- We will provide all deliverables and work-in-progress completed up to the cancellation date
- Any applicable refunds will be processed according to the terms above
Project Cancellation by Company
We reserve the right to cancel a project if:
- Payments are more than 30 days overdue
- The client violates the terms of our agreement
- Circumstances beyond our control make project completion impossible
In such cases, you will receive all completed work, and any prepaid amounts for undelivered work will be refunded.
Refund Processing
Approved refunds will be processed within 14 business days and issued to the original payment method. Please allow additional time for your financial institution to process the refund.
Disputes
If you have concerns about billing or refunds, please contact us immediately. We are committed to resolving issues fairly and promptly.
Contact Us
For questions about refunds or cancellations, please contact us: